AI Voice Assistant Elevates Customer Experience at Bank BPI

Revolutionizing Retail Banking: AI-Powered Voice Assistant Elevates Customer Experience at Bank BPI

Lisbon, April 11, 2023 – AgentifAI, the voice-first Conversational AI platform, announced today the launch of its latest AI Voice Assistant at Bank BPI (part of CaixaBank Group), set to support complex transactional banking operations for a vast audience of retail banking clients, 24/7.

The assistant revolutionizes Call Center services by seamlessly managing inbound client calls with full automation, and will progressively expand to additional communication channels, further enhancing customer engagement in the coming months.

AgentifAI’s Voice Assistant is supported by advanced Artificial Intelligence and focuses on high-quality experiences for humanized and intelligent conversations that support complex transactional banking operations. In recent years the technology has garnered multiple banking industry awards including the “Best Use of AI – Intelligent Assistant” in the 2022 global Banking Tech Awards.

“We selected AgentifAI for its ability to provide humanized omnichannel experiences, but especially for its high-quality voice capabilities. The fast time-to-market and proven track record in banking were also critical in our selection process”

“We’re excited to offer this innovative solution to our clients since it represents a giant leap in the customer experience of high-quality digital services, which are critical competitive and differentiating factors for us in the banking industry.”

Sérgio Miguel Santos, Executive Director at bank BPI.

According to Rui Lopes, CEO of AgentifAI, “We are thrilled to announce this partnership with BPI, a bank that is constantly innovating to excel in their customer service. This partnership reinforces our leading position as a voice-first Conversation AI platform for Banking that provides efficiency to customer service and a superior user experience.”

This technology opens the door to natural and humanized voice conversations that create unique and personalized experiences for BPI’s clients. The use of advanced Natural Language Understanding and the Conversational Design capabilities of AgentifAI’s technology, create fluid and intelligent conversations that support complex transactional banking operations, that result in engaging experiences with higher customer satisfaction.

About BPI

BPI is focused on commercial banking activities in Portugal, providing an extensive range of services and financial products for corporate, institutional, and individual clients. BPI is part of the CaixaBank Group the leading retail bank in Spain, which, since the end of 2018, has held the entire capital of the Portuguese bank. BPI is the fourth largest financial institution in Portugal in terms of Business Volume (Credit, Guarantees, and Total Customer Resources).

For more information visit BPI website or Linkedin.

About AgentifAI

AgentifAI is a software company that develops a new breed of AI Voice Assistants supported by Natural Language Understanding (NLU) and Machine Learning (ML). AgentifAI’s Conversational AI solutions can automate customer care activities through intelligent conversations, on any channel, that are efficient, inclusive, and humanized.

For more information visit AgentifAI website or or find us on Linkedin.